FAQ

Shopify and custom made e-commerce stores can already use the Delivery Gateway service. We are working to make it available on more and more platforms.

Yes your ID's will be needed for the initial setup. However we want to make this process even more simple for our customers.

Yes, we are continuously working on it.

Yes, Webshippy integration is already available. If you need another fulfillment provider, please contact us!

On the Shopify platform, when installing our application, you can specify exactly where the parcel point / home delivery selector should appear in the shopping process. This can be placed on the cart page or on an intermediate page between the cart and the payment page. No programming knowledge is required for the setup.
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In the case of a custom-developed system, this depends only on you. Our system is built with an “api first” approach, so you can easily customize all settings.
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Don't worry, depending on the platform, this added feature will not cause slowdowns or any other unexpected side effects in the operating systems and processes.

We are preparing a few steps online process that will allow you to try out our service without any manual contribution.
In the meantime, please apply via our chat solution. We will contact you, discuss your needs, complete the initial setup, and hand over the system.

Of course not.

There are no extra costs. If someone chooses the annual subscription, they can even save about two monthly fees per year.

Our admin interface is at your disposal, where you can set up available carriers, track your orders, or print labels in one place. In addition, you will find many other useful functions here.

Not yet, but we are working on adding this feature as soon as possible. Currently, you can print the label in A6 size.

Printing works on traditional paper.

1. Go to the shipments menu in the Delivery Gateway admin interface.

2. Find the order for which you would like to create a return label.

3. Click on the "Return" option and create the return shipment.

4. After creating the shipment, you can generate the associated return label.

1. In the Delivery Gateway admin interface, go to the Themes menu.

2. Create a new theme using the New theme button.

3. Name the theme and set it to active if you want to use it immediately.

4. Set the following parameters:

- brand color

- widget element rounding (square/rounded)

- button rounding (full, default, square)

- font name

5. Save the settings, which will take effect immediately.

Of course. Go to the "Merchant" menu, where you can change the wording for both home delivery and personal pickup.

Go to Pricing and click on New pricing. You will then need to enter the prices for each shipping option and carrier.

We are working on automatically syncing this from the Shopify admin for Shopify-based stores.
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Only if you have a Plus subscription.

For our customers with such a subscription, a checkout-ready version of Delivery Gateway is available, which provides the same features as the cart-ready version.

Delivery Gateway does not limit the number of active courier companies. It is up to you which ones you want to make available from our system.